🌟 Editor's Note

A specialized prompt library for entrepreneurs building or using AI concierge services to help Airbnb and short-term rental hosts. These prompts automate guest interactions, save time, and improve reviews, while keeping communication professional and guest-centric.

How to Use This Library

1. Copy prompts into your workspace (Notion/Docs).

2. Replace all variables in [brackets] with your or your client’s specifics.

3. Run the prompt, then follow with: “Refine with Critic Mode: adjust tone, add examples, and propose 3 guest-friendly alternatives.”

4. Save finalized outputs as templates for repeat use across properties.

A) Guest Onboarding & Pre-Arrival

1) Welcome Message Composer

Use/Objective: Automate guest welcome messages.
Copy-me Prompt:
Role: Hospitality copywriter.
Inputs: [property_type], [location], [amenities], [check_in_time].
Tasks: Draft a friendly, professional welcome note with check-in details, parking info, and local tips.
Output: Guest-ready welcome message.

2) Pre-Arrival Info Pack

Use/Objective: Share key details before arrival.
Copy-me Prompt:
Role: Concierge assistant.
Inputs: [property_type], [house_rules], [amenities].
Tasks: Create a pre-arrival guide: WiFi details, check-in steps, rules, emergency contacts.
Output: PDF-style info pack.

3) FAQ Auto-Responder

Use/Objective: Answer common questions instantly.
Copy-me Prompt:
Role: Guest support bot.
Inputs: [faq], [voice].
Tasks: Generate response templates for 10 FAQs (WiFi, transport, check-out).
Output: FAQ template pack.

B) During Stay Guest Experience

4) Local Guide Generator

Use/Objective: Provide tailored recommendations.
Copy-me Prompt:
Role: Local travel guide.
Inputs: [location], [guest_preferences] (food, activities).
Tasks: Curate 5 restaurants, 3 activities, 2 hidden gems. Include walking/driving times.
Output: Local guide handout.

5) Mid-Stay Check-In Script

Use/Objective: Improve guest satisfaction.
Copy-me Prompt:
Role: Guest experience manager.
Inputs: [voice], [contact_method].
Tasks: Draft a short message asking if everything is going well, offering help.
Output: Mid-stay check-in message.

6) Upsell Offer Generator

Use/Objective: Monetize extras.
Copy-me Prompt:
Role: Upsell strategist.
Inputs: [offer], [voice].
Tasks: Create 3 upsell messages (airport pickup, local tours, services).
Output: Upsell copy pack.

C) Problem Handling & Support

7) Issue Resolution Templates

Use/Objective: Handle guest issues gracefully.
Copy-me Prompt:
Role: Guest relations specialist.
Inputs: [common_issues] (WiFi down, AC broken).
Tasks: Draft empathetic responses with clear resolution steps.
Guardrails: Always apologize first, promise resolution, offer backup if needed.
Output: Issue resolution scripts.

8) Emergency Response Script

Use/Objective: Handle emergencies effectively.
Copy-me Prompt:
Role: Emergency coordinator.
Inputs: [emergency_contacts], [voice].
Tasks: Draft guest instructions for emergencies (fire, medical, theft).
Output: Emergency response message pack.

9) Conflict De-Escalation Script

Use/Objective: Resolve tense guest situations.
Copy-me Prompt:
Role: Conflict mediator.
Inputs: [house_rules], [voice].
Tasks: Draft polite but firm scripts for late check-out, noise, rule violations.
Output: De-escalation message pack.

D) Checkout & Review Management

10) Checkout Reminder Script

Use/Objective: Streamline checkout.
Copy-me Prompt:
Role: Operations assistant.
Inputs: [check_out_time], [contact_method].
Tasks: Draft polite reminder message with steps for key return, cleaning, transport.
Output: Checkout reminder.

11) Review Request Generator

Use/Objective: Maximize 5-star reviews.
Copy-me Prompt:
Role: Reputation manager.
Inputs: [voice].
Tasks: Draft 3 messages requesting reviews: short, medium, warm.
Output: Review request pack.

12) Thank-You Follow-Up

Use/Objective: Leave lasting impressions.
Copy-me Prompt:
Role: Host appreciation writer.
Inputs: [voice], [contact_method].
Tasks: Write a thank-you message with future booking discount/loyalty offer.
Output: Thank-you message.

E) Operations & Scaling

13) Onboarding SOP Generator

Use/Objective: Standardize property setup.
Copy-me Prompt:
Role: Ops strategist.
Inputs: [property_type], [location], [amenities].
Tasks: Draft SOP: listing creation, guest messaging, cleaning checklist.
Output: SOP doc.

14) Multi-Property Workflow Builder

Use/Objective: Manage multiple listings.
Copy-me Prompt:
Role: Workflow architect.
Inputs: # of properties, [tool_stack].
Tasks: Map system for unified calendars, guest comms, cleaners, pricing updates.
Output: Workflow map.

15) Analytics & Review Tracker

Use/Objective: Improve performance via data.
Copy-me Prompt:
Role: Data analyst.
Inputs: Reviews, occupancy data.
Tasks: Identify recurring themes, guest complaints, improvement opportunities.
Output: Analytics report.

F) High-Leverage Meta Prompts

16) Critic & Red-Team Pass

Use/Objective: Strengthen any draft.
Copy-me Prompt:
Role: Red-team editor.
Inputs: Draft message or SOP.
Tasks: Identify 10 issues; rewrite v2; propose 3 alternatives.
Output: Improved draft.

17) Simplifier Pass

Use/Objective: Make guest comms clear.
Copy-me Prompt:
Role: Plain-language editor.
Inputs: Draft guest message.
Tasks: Rewrite to Grade 6–8 level, keep warm tone.
Output: Simplified draft.

18) Localization Pass

Use/Objective: Adapt templates for [geo].
Copy-me Prompt:
Role: Localization strategist.
Inputs: Draft message, [geo].
Tasks: Adapt idioms, cultural norms, compliance rules.
Output: Localized version.

G) Quality Bar

• Every message must be warm, polite, and guest-centric.

• All automation must align with Airbnb policies and local laws.

• Templates must be short, clear, and actionable.

• Communications must avoid over-promising or misleading claims.

• Deliverables should be ready-to-send with minimal edits by host.

Pro tip: Start with Welcome Message Composer (#1) → FAQ Auto-Responder (#3) → Review Request Generator (#11) to deliver instant value and improve guest reviews.

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